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Indie Subscription Didn't Cancel Correctly

I had cancelled my indie subscription to Flowlab this past Thursday, and on Friday was charged again for the subscription. I clicked the cancel button again today after it said I still had the indie subscription.

Is it possible for a refund of one monthly payment of an indie subscription (monthly option not yearly) since it charged me again after I had cancelled the subscription once?

Comments

  • Hello Preston,

    Sorry for the inconvenience - I have refunded your last payment. Please let me know if I can assist with anything else.
  • Thank you!

    Just wondering for the future, is there an email to send issues like this to? Or is it best to make a forum post?

    I couldn't seem to find any contact info aside from social media on the main Flowlab site, so I came here since I knew I could get a response.

  • Hey Preston,

    Anyone can email me directly at: [email protected]

    My email is at the footer of this page as well, but I agree that it should be more obvious. I am working on a change that will send everyone who signs up a "welcome email" with my contact info so that they know how to get in touch with me. Thanks for the feedback :)

  • Thanks for the info!

    Glad to provide the feedback!
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